Frequently Asked Questions:
1. How can I purchase from the thinkingtools@mall - Online Shop?
- - You may read through our How to Buy page for complete details on how to purchase products featured and posted in our thinkingtools@mall - Online Shop - from adding items to your cart to completion of the payment process.
2. Are the products sold online genuine and brand new?
- - We guarantee all products featured and sold in thinkingtools@mall - Online Shop are Genuine and Brand New.
3. How can I pay for the item(s) I purchased?
- - Currently, we accept major Credit Cards issued by Mastercard, Visa & JCB thru our payment facility provider – Paymaya.
- - In the future, we will be adding more payment options including installment and COD (Cash on Delivery).
4. What is the currency of the price listed on the website and will the price be inclusive of VAT?
- - All prices posted are using the Philippine Peso (PHP) currency and are inclusive of VAT.
5. Can I pay using another currency?
- - No.
6. I live outside the Philippines, can I buy from the thinkingtool@mall - Online Shop?
- - Yes, but we can only deliver within the Philippines. We do not ship worldwide.
7. How will I know that the order was placed successfully?
- - A confirmation email will be sent to the email address provided upon completion of the payment process.
8. How long will the delivery take?
- - All online orders are processed from Mondays through Fridays only, excluding Holidays. Cut-off time is 2:00PM (PHT). All orders placed before the cut-off time will be processed on the same day. Beyond the cut-off time, order processing will be on the next business day.
- - Orders placed on Fridays, Saturdays, Sundays and Holidays will be processed on the next business day.
- - Delivery within Metro Cebu shall take one (1) to three (3) business days, Metro Manila and other provincial deliveries shall take seven (7) to ten (10) business days. This shall commence from the day of pick-up from our warehouse.
* Please note that we aim to deliver within the timeframe stated above. However, due to certain limitations beyond our control (such as: availability of courier/flight/sea vessel, special holidays, logistic limitations, quarantine restrictions, weather-related, etc.), deliveries may sometimes be delayed. Please also note that we will not be liable for any losses, liabilities, cost, damages, charges or expenses arising out of the whole delivery process (from the moment the items are picked-up from our warehouse up to the time of delivery to you.)
9. Can I track the delivery status of the item(s) I purchased?
- - A tracking number shall be provided per order and shall be include in the Shipping and Delivery status confirmation e-mail. This tracking number can be tracked in the website of the courier.
- - If your order has not arrived on the delivery date indicated in the e-mail confirmation, please contact our customer service representative at firstname.lastname@example.org to inquire about its status.
10. Can I cancel an order?
- - This will depend on the status of your order. If it is still for processing, you may cancel your order. If it has been shipped, order cannot be cancelled anymore. Please coordinate with our customer service representative at email@example.com to resolve issues regarding order cancellation.